Social Media Manners
Social Media Manners
Core concept
Social Media Manners, also called Social Media Etiquette, refers to the set of rules, behaviors, and practices that individuals should follow while using social media platforms to communicate respectfully, responsibly, and professionally.
For Government officers, it extends beyond basic politeness—it's about maintaining dignity, neutrality, confidentiality, and public trust while engaging online.
Government officers are seen as representatives of the State, both online and offline. What they say, like, share, or comment on social media platforms may be perceived as official communication, even if posted in a personal capacity.
Therefore, social media manners for officers involve:
Maintaining professionalism across all platforms.
Avoiding politically biased or inflammatory content.
Not leaking internal or sensitive information.
Ensuring that behavior reflects the values of the Constitution and service rules.
✅ Sharing verified and positive government initiatives.
✅ Responding to citizens respectfully when engaging online.
❌ Avoiding sarcastic or mocking comments on public matters.
❌ Not forwarding unverified news or inflammatory messages.
In today's digital-first environment, platforms like X (Twitter), WhatsApp, Facebook, LinkedIn, and Instagram can be powerful tools for communication, but misuse—even unintended—can:
Tarnish the reputation of the service or government.
Lead to disciplinary or legal action under conduct rules and the IT Act.
Spread misinformation or panic.
For Government of India officers, social media manners are not optional. They are a core component of digital governance, professional responsibility, and ethical conduct. Practicing them ensures trust, accountability, and integrity in public service.
As a Government of India officer, your identity is linked with the credibility, neutrality, and dignity of the state.
Even personal posts can be misinterpreted as official statements, affecting public perception and institutional trust.
Example: A casual political comment from an officer can go viral and raise questions about political neutrality, violating conduct rules.
With the explosion of digital content, misinformation spreads faster than facts. Officers must act as role models, promoting only verified and authentic content. Sharing or liking misleading content can cause:
Public confusion
Damage to the government's image
Legal or disciplinary action
Example: Sharing unverified COVID updates or policy changes can lead to chaos.
Citizens expect officers to be honest, respectful, and impartial. Social media behavior that appears arrogant, rude, politically biased, or dismissive erodes public confidence.
Example: Ignoring citizen complaints or replying rudely on Twitter can backfire and be escalated.
Improper conduct on social media may violate:
Central Civil Services (Conduct) Rules
Official Secrets Act
IT Act and Cybercrime Laws
This can result in warnings, suspension, transfers, or even prosecution.
Social media manners are rooted in values like:
Integrity
Accountability
Respect for Diversity
Transparency
Practicing good manners online promotes a culture of ethical governance and responsible digital citizenship.
Oversharing personal details, locations, or official activities on social media can lead to security breaches, data leaks, or targeted attacks. Good manners also mean being digitally cautious and cyber-aware.
Aspect : Impact
Public Image - Builds or breaks trust in governance
Legal Safety - Prevents violations and penalties
Professionalism - Reflects maturity and credibility
Security - Protects sensitive data and personal safety
Civic Role - Encourages responsible social media culture
Do not use personal social media accounts for official communication unless explicitly authorized.
Use official accounts for public outreach and information dissemination.
Avoid posting any information that may link your private opinion to your government role.
⚠️ Example: Posting about internal meetings or decisions on personal Facebook or WhatsApp groups is strictly discouraged.
Officers must not post, discuss, or hint at internal, confidential, or security-related information.
Even vague posts about pending decisions, policies, or events can lead to data leaks or misinterpretation.
⚠️ Punishable under the Official Secrets Act and Conduct Rules.
Do not share forwards or links unless they are verified through official sources.
Cross-check news from trusted government portals (e.g., PIB, MyGov, DD News).
🛑 A forwarded fake news post from a government officer’s account can be seen as credible and cause public panic.
Use strong, unique passwords for social media accounts.
Enable two-factor authentication (2FA).
Avoid clicking on suspicious links or pop-ups.
Never share your login credentials.
🔐 Your account being hacked and misused can severely damage both your personal and professional reputation.
Officers must uphold the principle of neutrality.
Refrain from commenting, liking, or sharing political propaganda, religious debates, or controversial issues.
Avoid participating in online arguments.
⚠️ Even emojis, reactions, or reposts can be misinterpreted as endorsements.
Always use respectful, inclusive, and dignified language.
Avoid sarcasm, ridicule, or personal attacks—even in humor.
👁🗨 All public comments are permanent and traceable.
Ask yourself:
Is it truthful?
Is it helpful or constructive?
Could it harm the reputation of the government?
Is it within the limits of service conduct rules?
Precaution - Purpose
Use official channels only - Avoid confusion/misuse
No sensitive info - Maintain confidentiality
Verify before sharing - - top fake news
Secure your account - Prevent hacking
Avoid biased content - Stay neutral
Respectful language - Uphold professionalism
Government officers are expected to act as responsible digital citizens who reinforce public trust in governance. The Government of India expects all its officers to:
Maintain the dignity of the office they hold.
Refrain from posts that may embarrass or harm the reputation of the government.
Act as ambassadors of ethical conduct both online and offline.
✅ Example: Sharing verified success stories or citizen welfare schemes responsibly.
The Central Civil Services (Conduct) Rules, 1964 clearly outline how officers should behave in public, including online platforms:
Officers must not make political statements, criticize government policies, or engage in public debate.
Any expression of opinion that undermines discipline or neutrality is viewed seriously.
⚠️ Violations may attract disciplinary proceedings under Rule 9 and Rule 11.
The Government expects that:
Officers do not leak or hint at sensitive information.
No updates about internal meetings, files, decisions, or personnel matters are posted—even indirectly.
Official Secrets Act, 1923 is respected in both letter and spirit.
🔐 Even a single tweet can lead to irreversible damage or national-level breaches.
As a public servant, your duty is to:
Remain politically neutral in both professional and personal capacity.
Not express opinions that appear to favor or criticize any political party, leader, or ideology.
🛑 Liking, sharing, or commenting on politically loaded content is considered a breach of service conduct.
Officers are encouraged to:
Use social media platforms creatively and responsibly to share useful information with the public.
Support digital initiatives, awareness campaigns, and e-Governance platforms like MyGov, Digital India, Swachh Bharat, etc.
Reply to citizen queries in a respectful and constructive manner, when authorized.
💡 Social media can be a bridge between government and citizens—if used wisely.
Officers must avoid endorsing products, services, or private entities that may create a perception of bias or undue advantage.
Personal business promotions or associations on social platforms are not acceptable.
Posts that may benefit or promote an entity must be avoided.
The Government expects officers to:
Remain updated with the latest social media norms, security practices, and guidelines.
Undergo capacity-building workshops (like this session) to stay compliant.
🧠 Digital literacy is as important as domain knowledge in the current governance ecosystem.
Expectation - Description
Neutrality - No political views or endorsements
Confidentiality - No leaks or hints about official matters
Professionalism - Dignified, respectful conduct
Public Engagement - Share authentic, helpful info
No Conflict of Interest - Avoid promoting private interests
Security Awareness - Maintain cyber safety
Behavior & Conduct
Every post—text, image, video, comment, or reaction—should be evaluated with care.
Ask yourself:
Is it factually correct?
Is it respectful and non-political?
Does it reflect neutrality and professionalism?
Can it be misinterpreted or used out of context?
🛑 What may seem like a harmless joke or opinion can go viral and bring disrepute to both the officer and the institution.
Avoid posting:
Internal government discussions
File numbers, meeting schedules, or policy drafts
Photographs taken during closed meetings
Content related to ongoing sensitive matters
🕵️♂️ Leaking or even hinting at internal issues violates service conduct rules and the Official Secrets Act, 1923.
Government officers must:
Remain politically neutral and avoid supporting or criticizing any party, movement, or ideology.
Avoid religious, caste-based, or divisive comments/posts.
Not indulge in or escalate controversial debates online.
⚖️ Even 'liking' or 'retweeting' political posts can be misinterpreted as official endorsement.
Share only from reliable and official sources (e.g., PIB, MyGov, Government portals).
Avoid spreading unverified news, rumors, or forwarded content.
Refrain from making sarcastic or misleading remarks about government schemes or public policies.
✅ Officers are expected to set an example in fighting misinformation.
Use formal, polite, and non-inflammatory language at all times.
Never use offensive, derogatory, or sarcastic language—even under provocation.
Avoid trolling, mocking, or responding aggressively to public queries.
📢 Officers should promote a culture of respectful digital dialogue.
During elections, emergencies, or law-and-order issues:
Follow silence periods, MCC (Model Code of Conduct), and other restrictions.
Do not comment on ongoing investigations, court matters, or policy decisions yet to be announced.
Adhere to media blackout norms when applicable.
Use only official or campaign-based hashtags (e.g., #DigitalIndia, #SwachhBharat).
Avoid tagging political leaders or controversial figures.
Maintain uniformity in official communications, if you’re authorized to post from departmental accounts.
Humor or memes should be non-political, non-personal, and non-offensive.
Avoid jokes targeting communities, officers, departments, or political entities.
😂 A “funny” post today can become an inquiry file tomorrow.
Avoid oversharing personal travel, family updates, or financial matters.
Do not post from official locations or during duty hours unless required.
Be conscious of location tagging and personal safety.
Guideline - Practice
Think Before Posting - Evaluate tone, accuracy, and impact
Stay Neutral - Avoid political or religious content
Maintain Confidentiality - Do not reveal sensitive data
Verify Before Sharing - Post only from reliable sources
Be Respectful - Use civil and dignified language
Avoid Misleading Humor - Keep jokes professional and inclusive
Use Official Platforms Carefully - Stick to permitted messaging
A digital footprint is the trail of data you leave behind every time you go online—intentionally or unintentionally.
This includes:
Posts, likes, shares, comments
Search history and browsing patterns
Location data
Emails and logins
Social media activity, even deleted ones (which can be recovered)
👣 Once posted online, nothing is ever truly erased—it can be screenshotted, archived, or traced later.
For public servants, a digital footprint is not just personal—it reflects on the image of the government.
Social media posts, even old ones, can be dug up to question professional conduct, political neutrality, or integrity.
One mistake—no matter how old—can come back to cause embarrassment or disciplinary action.
⚠️ An officer’s tweet from 10 years ago criticizing a party or community can resurface and go viral.
Type
Example
Active
Content you intentionally post or comment on (e.g., a Facebook update)
Passive
Information collected without your direct input (e.g., cookies, metadata, location)
Understanding both helps officers stay more conscious and cautious online.
Reputational Damage: Unprofessional or biased content can affect how you are perceived by colleagues, superiors, or the public.
Career Risks: Posts in violation of conduct rules may lead to transfers, inquiries, or denial of promotions.
Legal Trouble: Content may be used in RTI queries, PILs, or media controversies.
Cyber Threats: Oversharing can make officers targets for phishing, blackmail, or impersonation.
🛡️ Your digital past can become evidence in court, administrative inquiries, or media debates.
Google yourself regularly to know what’s visible publicly.
Delete old, irrelevant, or inappropriate posts.
Review your privacy settings on all platforms.
Avoid posting content in emotional or impulsive states.
Use official email IDs only for official communication.
Avoid unnecessary tagging or check-ins from official locations.
Share verified, constructive, and informative content.
Support government initiatives, awareness campaigns, and e-Governance efforts.
Promote ethics, inclusion, and citizen awareness through your posts—if authorized.
🌱 A positive digital footprint builds credibility and enhances your influence as a civil servant.
Risk - Consequence
Old offensive posts - Viral backlash, media scrutiny
Biased political content - Breach of neutrality, departmental action
Oversharing - Cybersecurity threats
Anonymous trolling - Traceable and punishable under IT Act
Inconsistent behavior - Doubts about credibility, suitability for higher roles
Professionalism online refers to consistent, respectful, ethical, and appropriate behavior across all digital platforms—whether personal or official.
For Government officers, this means maintaining:
Dignity of service
Impartiality in expression
Accountability in actions
Alignment with constitutional values and service rules
📌 Your online conduct should match your role as a public servant—even on personal accounts.
Be respectful in language, tone, and responses.
Avoid sarcasm, slang, or personal attacks.
Do not post or share political views, religious sentiments, or controversial opinions.
Uphold the values of neutrality, fairness, and public service.
Avoid online behavior that would be considered unethical or unbecoming in physical office settings.
Situation
Professional
Unprofessional
Responding to public
Acknowledge respectfully, redirect to official channel
Sarcastic or dismissive replies
Sharing updates
Verified information from government portals
Unverified rumors or biased media
Profile photo/status
Neutral or official tone
Provocative or political captions
Handling criticism
Respond politely or escalate officially
Arguing or blocking citizens
Even on personal accounts:
You are still viewed as a representative of the Government.
Screenshots of your posts can be used in media or legal forums.
Followers may include citizens, media, and peers who associate your words with your position.
🔍 “Private views” are often interpreted as government standpoints—especially during sensitive times.
Keep language neutral, inclusive, and service-oriented.
Avoid use of emojis in official communication unless context-appropriate.
Never ridicule citizens, policies, departments, or other officers.
Do not argue online—even if provoked.
Do not respond to trolls or baiting comments.
If necessary, report or block quietly without engaging.
Always ask: “Would I say this in a formal meeting or on official letterhead?”
Just like you dress professionally at work, your online presence should also look professional:
Use a clear, neutral profile photo.
Keep usernames and bios non-political and respectful.
Avoid posting selfies or party content in uniform or during official duty hours.
Use your online presence to:
Share awareness campaigns, schemes, and achievements.
Guide citizens to correct platforms (RTI, grievance portals, etc.).
Encourage digital literacy, inclusion, and positivity.
🌐 You are not just a public servant—you are a digital ambassador for good governance.
Do’s - Don’ts
Use formal tone - Avoid slang or sarcasm
Respect all communities - Do not mock or criticize
Maintain neutrality - Avoid political content
Use verified sources - Don’t share unverified info
Educate and engage - Never provoke or argue
Misinformation: False or inaccurate information shared without intent to deceive.
Rumor: Unverified or unofficial information that spreads rapidly, often creating panic or confusion.
📲 A forwarded message, a viral tweet, or an edited image—even if well-intended—can have serious consequences when shared by a government officer.
As public servants:
You are perceived as credible, authoritative voices.
Anything you share online may be seen as official or semi-official communication.
Sharing fake or misleading content can lead to:
Public confusion
Breakdown of trust
Disciplinary or legal action
Security or communal tension
⚠️ A single careless forward can turn into a national-level controversy.
Consequence
Impact
Violation of Conduct Rules
Action under CCS (Conduct) Rules
Public Misunderstanding
Panic, unrest, or wrong decisions
Media Scrutiny
Negative headlines or viral backlash
Legal Trouble
Action under IT Act, IPC Sections for creating enmity
Damage to Credibility
Loss of public and institutional trust
Before sharing any information, check:
Is it from an official source? (PIB, MyGov, official websites)
Is it cited by multiple credible platforms?
Does it contain spelling errors, clickbait titles, or emotional exaggeration?
Is the date and context correct?
🔍 Use fact-checking sites like:
Never forward or share without verifying.
Avoid WhatsApp University-style forwards—especially those marked “Forwarded many times”.
Check image authenticity using reverse search (e.g., Google Lens).
Pause before reacting to breaking news or viral videos.
Do not engage in speculation or “insider” leaks.
Government officers are bound by:
Conduct Rules
Official Secrets Act
Cyber laws under IT Act, 2000
You are expected to act as responsible digital influencers, ensuring no officer becomes a vector of digital misinformation.
Delete the post immediately.
Post a clarification or correction if it gained visibility.
Inform your reporting officer or admin if required.
Share correct information from official sources.
✅ Taking responsibility reinforces your credibility.
Do’s - Don’ts
Verify before sharing - Don’t trust viral messages blindly
Use official sources - Don’t rely on forwarded content
Promote fact-checking - Don’t speculate or leak
Correct mistakes quickly - Don’t ignore false posts from colleagues
Privacy refers to the right of individuals to keep personal data, communications, and activities secure and undisclosed.
Confidentiality involves protecting official information, internal discussions, records, and decisions from unauthorized disclosure.
🔐 For Government officers, maintaining both is not just ethical—it’s legally mandatory.
Government officers deal with:
Personal data of citizens (e.g., Aadhaar, contact info, income details)
Confidential files, policies, cabinet decisions
Sensitive internal communications (memos, file notings, RTI replies, disciplinary cases)
Any leak, misuse, or oversharing—intentional or accidental—can result in:
Legal penalties
Data breaches
Loss of trust and credibility
National security threats
⚠️ A casual photo of your desk or whiteboard during an official Zoom call can expose file numbers or policy drafts.
Action
Risk
Posting group photos of meetings
May reveal attendees or discussion topics
Sharing screenshots of emails/WhatsApp
May contain names, designations, file numbers
Forwarding internal circulars
Circulation before official release can create confusion
Mentioning cases or citizens on social media
Violates individual privacy and service conduct rules
Tagging colleagues in sensitive posts
Can lead to disciplinary or cyber risks
Rule 9 of CCS (Conduct) Rules: Prohibits unauthorized communication of information.
Official Secrets Act, 1923: Penalizes sharing protected documents or information.
IT Act, 2000: Penalizes breach of data privacy and security.
Personal Data Protection Bill (proposed): Emphasizes officer-level accountability in protecting citizen data.
✅ Do’s
Blur, mask, or crop sensitive details before sharing images or files.
Use official channels (NIC email, eOffice) for communication.
Log out of accounts and avoid using public Wi-Fi for accessing sensitive data.
Store official data on government-secured cloud or systems only.
Follow the “Need to Know” principle—share only with authorized persons.
❌ Don’ts
Never forward RTI replies, service matters, or complaint data on social media.
Do not post internal documents—even if not marked confidential.
Avoid clicking photos inside confidential file rooms, war rooms, or policy planning areas.
Never disclose who is under transfer, inquiry, or promotion consideration.
Don’t post your personal contact number, address, child’s school, or travel details online.
Respect colleagues' and citizens' consent before tagging or sharing their photos.
Avoid recording or sharing meetings unless permitted.
📱 In today’s hyper-connected world, privacy breaches can occur within seconds—but their effects may last a lifetime.
Ask yourself:
Am I sharing this with official authorization?
Does it include identifiable or sensitive details?
Could this violate a citizen's or colleague’s privacy?
Would I be comfortable seeing this in the media?
Key Area - Guidelines
Citizen Data - Keep it protected and anonymous
Internal Memos - Do not share on social media
Meeting Info - No photos or live tweets without clearance
Colleague Info - Don’t tag or mention without consent
Legal Protection - Follow Conduct Rules + IT Act + OSA
Policy & Legal Awareness
The Government of India has laid down clear and structured guidelines to govern the social media usage of its ministries, departments, and employees. These are designed to:
Promote responsible and constructive online engagement
Safeguard national security and confidentiality
Maintain neutrality and professionalism
Prevent the spread of misinformation
These guidelines apply to both official and personal accounts when an officer's identity as a public servant is visible or can be inferred.
CCS (Conduct) Rules, 1964
Official Secrets Act, 1923
Information Technology Act, 2000
DoPT’s Office Memoranda (OMs) and Circulars on Social Media Usage
Ministry of Electronics and Information Technology (MeitY) Guidelines
PIB Social Media Framework
Cyber Security Guidelines from NIC and CERT-In
✅ What Officers Can Do
Promote verified government schemes, awareness campaigns, and national achievements.
Share publicly available content from official portals like MyGov, PIB, and India.gov.in.
Use social media to disseminate factual information, clarify rumors, or engage with citizens—if authorized.
❌ What Officers Must Avoid
Criticizing government policies, decisions, or colleagues.
Sharing any classified, sensitive, or internal information.
Making political statements or endorsements, directly or indirectly.
Using sarcastic, emotional, or derogatory language.
Posting or forwarding unverified news or rumors.
Mixing personal opinions with official responsibilities in public posts.
🔐 Violation of these rules may result in disciplinary proceedings, transfers, or legal penalties.
Only designated officers or authorized spokespersons should operate departmental accounts.
These accounts must be:
Verified, where possible (blue tick)
Regularly updated and monitored
Aligned with the communication strategy of the department
📱 Training and orientation are mandatory before an officer takes charge of an official account.
Even on personal platforms:
Officers are expected to maintain decorum and neutrality.
Any reference to the officer’s official role must follow the same standards as official communication.
Personal opinions should carry disclaimers, but that does not absolve responsibility.
🛑 Example: “Views are personal” in a bio does not protect you if the content violates service rules.
Officers must:
Enable two-factor authentication (2FA) on all accounts.
Avoid sharing login credentials or using unofficial apps.
Follow NIC and CERT-In advisories regarding platform vulnerabilities.
Report phishing attempts or impersonation accounts immediately.
During elections, Model Code of Conduct (MCC) applies to officers:
No posts that may appear to support/criticize any political entity.
Avoid reposting or reacting to campaign content.
Follow Election Commission’s social media advisories.
Officers are encouraged to attend:
Social Media & Cyber Security workshops offered by ISTM, NIC, and MeitY
Capacity building modules on e-Governance and Digital India communication
🎯 The aim is to create a digitally skilled and ethically aware bureaucracy.
Area - Guideline
Official Use - Follow departmental SOPs, share only verified info
Personal Accounts - Remain neutral, avoid policy or political comments
Content Sharing - No classified or sensitive information
Cyber Safety - Enable 2FA, follow NIC/CERT-In advisories
Behavior - Be polite, constructive, and non-partisan
Legal Framework - Adhere to CCS Rules, IT Act, OSA
The Information Technology Act, 2000, is the primary law governing cyber activities, digital communication, and electronic data in India.
It provides a legal framework for online conduct, including the use of social media, and applies equally to individuals, institutions, and government officers.
📜 It defines punishable offences related to hacking, identity theft, privacy violations, misinformation, and more.
As public servants, your digital activities—especially on social media—can attract legal scrutiny under the IT Act if they involve:
Posting objectionable content
Spreading misinformation
Leaking official or personal data
Engaging in online defamation or harassment
Sharing offensive or inflammatory material
⚠️ Your designation makes you more accountable than the average citizen.
Section
Offence
Penalty
Sec 66
Offence - Computer-related offences (unauthorised access, misuse of data)
Penalty - Imprisonment up to 3 years + fine
Sec 66C
Offence - Identity theft
Penalty - Imprisonment up to 3 years + ₹1 lakh fine
Sec 66D
Offence - Cheating by impersonation using computer resources
Penalty - Up to 3 years + ₹1 lakh fine
Sec 67
Offence - Publishing or transmitting obscene material
Penalty - Up to 3 or 5 years + fine
Sec 69
Offence - Power of government to intercept, monitor or decrypt data in public interest
Penalty - Non-compliance punishable
Sec 72
Offence - Breach of confidentiality and privacy by a person having access to electronic records
Penalty - Up to 2 years + ₹1 lakh fine
🔍 These apply whether the act is done intentionally or negligently—intent is not always required.
Misuse - Legal Consequence
Sharing official documents on WhatsApp or Facebook - Violation of Sec 66 & 72
Posting unverified news that causes panic - May attract action under Sec 66 & IPC Sec 505
Leaking names of individuals under investigation - Privacy breach under Sec 72 & Conduct Rules
Using abusive language in comments - Can be booked under Sec 67 and IT Rules, 2021
Retweeting hate speech unknowingly - Legal responsibility still applies
Indian Penal Code (IPC): Sections 153A, 295A, 499, 500 (defamation, incitement)
Representation of People Act, 1951: Restrictions during elections
Official Secrets Act, 1923: Sharing of sensitive or classified info
Social Media Intermediary Guidelines (IT Rules, 2021): Platforms must remove illegal content, but individuals remain liable too.
✅ Do’s
Post only verified and lawful content
Think twice before commenting or resharing posts
Follow NIC/DoPT/MeitY advisories
Use official accounts with authorization
Report impersonation or fake content to Cyber Crime Portal: https://cybercrime.gov.in
❌ Don’ts
Never share internal meeting details or file updates
Don’t forward viral messages without checking facts
Avoid emotional or controversial posts
Don’t click on suspicious links or downloads—may lead to legal compromise of official systems
Internal disciplinary proceedings under CCS Conduct Rules
FIR or criminal complaint under IT Act or IPC
Media backlash and public embarrassment
Possible blacklisting from sensitive assignments, promotions, or deputations
Risk - Section Violated - Action Possible
Leaking official files - Sec 72 + OSA - Suspension, inquiry
Fake news post - Sec 66 + IPC 505 - FIR, penalty
Obscene content share - Sec 67 - Jail + fine
Harassment or trolling - Sec 66A (read with IPC) - Arrest, departmental action
Account hacked due to negligence - Sec 66C - Held responsible if due to carelessness
Government officers often maintain two types of social media accounts:
Official Accounts: Operated on behalf of the department/ministry/office. Used for communication, awareness, and outreach.
Personal Accounts: Managed by the individual, reflecting personal views, lifestyle, and interactions.
However, the lines blur when personal accounts reflect your designation, department, or influence public opinion. Hence, both types must adhere to rules of professionalism, neutrality, and confidentiality.
Aspect - Details
Ownership - Belongs to the department/ministry, not the individual officer
Content - Limited to schemes, notices, public engagement, verified news
Tone - Formal, factual, inclusive, non-partisan
Access - Managed by authorized officers only
Use of Logo/Seal - Permitted as per branding norms
Monitoring - Subject to regular audits, records retention policies
🛑 Unauthorized use or mismanagement can lead to disciplinary action and loss of public trust.
Rights - Limitations
Freedom of expression within legal boundaries - Must not criticize govt policies or endorse political views
Can share personal opinions and interests - Avoid linking identity with service/designation
May engage in general conversations - Do not share internal documents or policy details
Can post photos, travel updates, hobbies - Refrain from workplace content or sensitive info
🔍 Even “views are personal” disclaimers don’t exempt officers from service conduct obligations.
Mistake - Consequence
Posting departmental updates on personal account - Leaks or confusion about official stance
Liking/sharing political content from personal ID - Breach of neutrality under CCS Rules
Using personal email/phone to handle official queries - Security and privacy risks
Handling public complaints via personal DMs - Accountability and transparency concerns
Even a personal account may be treated as official if:
The bio includes your designation or department
You regularly post about government work
The public or media quotes your posts as official stance
⚠️ Such accounts must follow the same standards as an official handle, especially in tone, content, and political neutrality.
✅ For Official Accounts:
Get formal authorization
Use verified sources only
Engage with public respectfully and factually
Maintain content archives as per government record rules
✅ For Personal Accounts:
Keep bios and posts free from official references unless cleared
Avoid political, religious, or controversial topics
Use strong privacy settings but assume everything is public
Avoid workplace content, internal discussions, or name-dropping colleagues
Misuse of either account can invite action under:
CCS (Conduct) Rules, 1964
Official Secrets Act, 1923
IT Act, 2000
Election Commission’s Model Code of Conduct
🎯 A personal tweet, if interpreted as official, may lead to suspension, inquiry, or court cases.
Feature - Official Account - Personal Account
Ownership - Department - Individual
Content - Public service-related - Personal and lifestyle
Tone - Formal, factual - Conversational
Restrictions - Governed by dept SOPs - Bound by conduct rules
Risk - Direct liability - Indirect but serious consequences
In the context of government work, classified/sensitive information refers to any data, document, or communication that, if disclosed without authorization, can:
Endanger national security
Disrupt administrative processes
Compromise individual privacy or public interest
🔐 This includes not only documents marked “CONFIDENTIAL” or “SECRET” but also internal emails, file notings, personnel matters, draft policies, and ongoing investigation details.
Government officers are bound by:
Official Secrets Act, 1923
CCS (Conduct) Rules, 1964
IT Act, 2000
Personal Data Protection (PDP) Bill – Proposed
Cyber Security Guidelines by NIC/CERT-In
⚠️ Unauthorized sharing of even seemingly minor internal information can lead to disciplinary action, prosecution, or national-level risks.
Type of Information
Examples
Personnel matters
Transfer/posting orders, leave status, ACR remarks
Policy-related documents
Draft circulars, cabinet notes, internal opinions
Security-related data
Meeting minutes from security agencies, area movement plans
Public grievance cases
Names of complainants, responses to RTIs, inquiry updates
Technical systems
Details of backend platforms like eOffice, CPGRAMS, NIC servers
Meeting visuals
Whiteboards, printed files, or screenshots from virtual meetings
Social media platforms are:
Public by design – anyone can see, forward, or misuse your content
Not governed by Indian data laws – screenshots and reposts cannot be controlled once leaked
Targets of surveillance by malicious actors and fake accounts
🧠 A harmless tweet with a meeting picture may reveal a sensitive location, file name, or delegation.
✅ Do’s:
Always use NIC email and eOffice for official communications.
Use password-protected, government-approved tools for file sharing.
Report data leaks, phishing attempts, or breaches to your IT Cell or NIC.
Keep your personal devices secure if used for work (enable encryption, antivirus, screen locks).
❌ Don’ts:
Never forward internal PDFs, circulars, or images on WhatsApp, Telegram, or personal Gmail.
Avoid discussing internal decisions or policies on Facebook, Twitter, or LinkedIn.
Do not take selfies or photos inside file rooms, high-level meetings, or during inspections.
Never reveal identities of colleagues involved in disciplinary or confidential matters.
Law Violated
Consequence
Official Secrets Act, 1923
Jail term up to 14 years
IT Act, Sec 72 (Privacy Breach)
2 years imprisonment + fine
Conduct Rules Violation
Suspension, inquiry, loss of promotion
Cyber Security Guidelines
Blacklisting from sensitive postings
🚨 Several government officers have faced inquiries or FIRs for leaking internal orders or tweeting about departmental discussions.
Is this already available on an official portal?
Am I authorized to share this publicly?
Can this be misunderstood or misused?
Would I be okay if this appeared in tomorrow’s headlines?
If the answer to any of these is No, do not share.
Rule - Reminder
Don't share internal orders - Unless officially released
Keep meeting content confidential - No photos or posts
Use official tools only - Avoid WhatsApp/Google Drive
Think like a data guardian - Every officer is a gatekeeper
Security & Safety
Cyber hygiene refers to a set of regular practices and behaviors that help protect digital devices, online accounts, and official data from cyber threats.
Just like personal hygiene keeps your body safe from disease, cyber hygiene ensures your digital identity and data stay secure from:
Hacking
Data breaches
Malware
Phishing attacks
Identity theft
🛡️ For government officials, poor cyber hygiene can cause national-level security breaches, disrupt operations, or expose confidential data.
Officers work with:
Sensitive public data
Internal memos and circulars
Classified communication
Official IT systems (eOffice, CPGRAMS, NIC email)
Even a minor oversight—like using a weak password or opening a suspicious link—can:
Leak files or citizen data
Corrupt departmental networks
Invite disciplinary or criminal proceedings
🔐 A secure officer means a secure system.
Threat - How it works - Risk
Phishing emails - Fake emails impersonating officials or services - Data theft, malware
Malware/spyware - Hidden software from unsafe downloads - Access to files or camera
Weak passwords - Easy-to-guess passwords - Account takeover
Public Wi-Fi usage - Unprotected connections - Hacking and data interception
Social media scams - Clickbait, impersonation, malicious links - Personal and professional compromise
✅ Device Security
Always lock your device with PIN/password/biometric.
Use updated antivirus software from a trusted source.
Update your operating system and apps regularly.
Disable Bluetooth, hotspot, and location sharing when not needed.
✅ Account Security
Use strong, unique passwords with a mix of letters, numbers & symbols.
Enable Two-Factor Authentication (2FA) on email, social media, and official accounts.
Never reuse your official email password for personal accounts.
✅ Internet & Email Safety
Never open suspicious links or attachments in emails or messages.
Avoid logging into official platforms from public or shared computers.
Access government portals (e.g., eOffice, eHRMS, SPARROW) only via NIC/VPN-secured networks.
✅ Social Media Precautions
Keep privacy settings strict and profiles minimal.
Do not click on unknown friend requests, links, or polls.
Report fake accounts or impersonators to your IT cell or Cyber Crime Portal.
Practice - Why It Matters
Lock screen when stepping away - Prevents unauthorized access
Avoid using pen drives or unknown USBs - Risk of malware injection
Report lost/stolen devices immediately - Prevents data misuse
Use NIC email for all official communication - Ensures encryption and legal safety
Log out from sessions when finished - Avoids background access
NIC Email & Collaboration Platform
CERT-In Alerts and Advisories
eOffice Cyber Security Training Modules
Cyber Swachhta Kendra by MeitY
https://cybercrime.gov.in for reporting threats and impersonation
Action - Risk
Using weak or repeated passwords - Account compromise
Sharing login details - Data breach, impersonation
Opening unknown links - Malware attack, phishing
Uploading sensitive files on Google Drive - Violation of confidentiality
Ignoring software updates - Exposure to known cyber threats
✅ Lock devices
✅ Strong passwords
✅ Enable 2FA
✅ Use official email
✅ Avoid public Wi-Fi
✅ Do not share credentials
✅ Report phishing attempts
✅ Update software regularly
✅ Think before you click
Phishing is a cyberattack where attackers trick individuals into clicking malicious links, entering sensitive information like passwords or OTPs, or downloading infected files. These messages often look like they're from legitimate sources such as government departments, banks, or colleagues. The intent is to steal data or compromise systems.
Social engineering is the psychological manipulation of people to trick them into revealing confidential information or performing actions that compromise security. Attackers may exploit your trust, urgency, or fear to get access to systems or data. It’s a human-centered attack, not just technical.
😊 Remember: The weakest link in cybersecurity is often not a device, but a human.
✅ Email Phishing: Fake emails pretending to be from official departments, asking you to click a link or confirm login credentials.
✅ Spear Phishing: Targeted emails using your name, designation, or office details to make it seem authentic.
✅ Smishing: Phishing through SMS or messaging apps like WhatsApp with alarming messages or false offers.
✅ Vishing: Voice phishing where someone calls pretending to be from NIC or a senior officer to ask for OTPs or passwords.
✅ Link Manipulation: Links that appear real but lead to fake websites. For example, a site using “gov-verification.in” instead of “gov.in”.
✅ Fake Websites: Cloned websites that look like government portals and trick you into entering your login details.
✅ You receive an email from a supposed senior officer asking for urgent file access — this could be an impersonation attack.
✅ A person posing as a citizen may message you on social media to ask about internal files — this is a tactic to gather information.
✅ You get a link titled “Transfer List” from an unknown sender — it might contain malware.
✅ A vendor asks for your bank details over email — this may be a financial scam setup.
✅ Look for strange spelling errors, poor grammar, or unusual tone in the message.
✅ Be cautious of emails or messages that create urgency or fear, like “Respond within 1 hour or your account will be suspended.”
✅ Check the sender’s email address carefully. Is it a .gov.in domain or a fake lookalike?
✅ Hover over links to preview where they lead before clicking — if it doesn’t match the expected website, don’t click.
✅ Watch out for unexpected attachments and emails addressed generically as “Sir/Madam” or “User” instead of your name.
✅ Never click suspicious links or open attachments from unknown sources.
✅ Always verify suspicious messages by directly calling the concerned person.
✅ Use your NIC email for all official work, and never send login credentials over email or chat.
✅ Use strong passwords and enable two-factor authentication (2FA) on all critical accounts.
✅ Avoid using personal emails or devices for handling sensitive official communication.
✅ Be cautious of social media friend requests from strangers or suspicious profiles.
✅ If you accidentally clicked something or entered your details, disconnect from the internet immediately.
✅ Do not share anything further, and inform your department's IT cell or NIC security team right away.
✅ Change your passwords from a clean device.
✅ Report phishing or cybercrime incidents at https://cybercrime.gov.in.
✅ Taking quick action can prevent further damage.
✅ Is the message unexpected?
✅ Is it asking for your login details, passwords, or OTP?
✅ Does it create fear or urgency?
✅ Is the sender’s email ID unfamiliar or suspicious?
✅ Is the link or file name unusual?
😊 If the answer to any of these questions is yes, don’t click and report it.
Government officers regularly use digital platforms, apps, and tools for communication, data sharing, and official work. However, unsafe or unauthorized use of these platforms can lead to:
Data breaches
Security threats
Legal violations
Leakage of sensitive government information
😊 Just one unsafe app can compromise your device and your department’s security.
✅ Some apps steal personal and official data without your knowledge.
✅ Apps may contain malware or spyware that can access your camera, microphone, and contacts.
✅ Fake clones of popular apps can impersonate you or capture sensitive information.
✅ Many apps send your data to servers outside India, violating national cybersecurity policies.
✅ Public file-sharing apps or unofficial VPNs can compromise internal government communication.
🚫 Using unauthorized or foreign-controlled apps can even lead to disciplinary action under Government of India guidelines.
✅ Use only authorized and verified apps, especially for official work.
✅ Download apps from trusted sources only like Google Play Store or Apple App Store.
✅ Install apps approved by NIC/MeitY or listed in your department’s IT advisories.
✅ Regularly update your apps to close security vulnerabilities.
✅ Enable app permissions carefully – only allow access to contacts, location, or camera when absolutely necessary.
✅ Use NIC-approved platforms for video conferencing, file transfer, and collaboration (e.g., WebVPN, eOffice, NIC email, BharatVC).
✅ Check app reviews, developer details, and permissions before downloading anything new.
❌ Don’t install apps from third-party websites or unknown links.
❌ Don’t use personal cloud storage (like Google Drive, Dropbox) for storing or sharing official files.
❌ Don’t log into official accounts through untrusted apps or browser plugins.
❌ Don’t use screen recording apps while accessing confidential files or meetings.
❌ Don’t keep unnecessary apps that request excessive permissions.
❌ Don’t allow family members or children to use your official device.
🔍 Even seemingly innocent entertainment apps may harvest your data in the background.
✅ Use NIC email or government portals for sensitive communication — not WhatsApp.
✅ Avoid forwarding or storing official circulars and RTI replies in chat groups.
✅ Always delete confidential files once the purpose is over.
✅ Do not create or participate in WhatsApp groups for interdepartmental discussions involving sensitive matters.
✅ Refrain from discussing policy decisions or official opinions in any private group chats.
✅ Review your apps once a month and uninstall those you no longer need.
✅ Use two-factor authentication for all login-enabled apps.
✅ Keep your phone's operating system up to date.
✅ Never allow unknown apps to install from your browser or third-party stores.
✅ Use antivirus or mobile security apps recommended by your department’s IT wing.
✅ Immediately uninstall the app.
✅ Clear cache and data from phone settings.
✅ Run a full security scan using mobile security tools.
✅ Inform your IT cell or NIC team if you used it for official work.
✅ Report major breaches at https://cybercrime.gov.in
✅ Is the app from a verified source?
✅ Are its permissions reasonable?
✅ Is it recommended by your department or NIC?
✅ Does it store or transmit sensitive information?
✅ Would I trust this app with confidential data?
😊 If the answer is “No” or “I’m not sure” to any of these — do not install it.
Government officers handle confidential files, citizen records, official communications, and personal data on a daily basis.
If this data is leaked, misused, or accessed by unauthorized persons, it can lead to:
National security threats
Loss of public trust
Disciplinary or legal consequences
Identity theft or impersonation
😊 Data is the new currency. Protecting it is part of your official duty.
✅ Official Data:
Circulars, cabinet notes, meeting minutes, file notings, SPARROW entries, RTI replies, internal communications, grievance reports.
✅ Personal Data:
Your Aadhaar number, bank details, passwords, family photos, personal messages, medical records.
✅ Citizen Data:
Names, contact info, Aadhaar or PAN, grievance applications, pension and salary details, biometric records.
🔍 Any accidental or unauthorized sharing of such data can result in legal and service rule violations.
✅ Use government-approved platforms like NIC email, eOffice, and secured BharatVC for official communication.
✅ Do not store official files on personal Google Drive, Dropbox, or WhatsApp.
✅ Encrypt your files and use passwords for PDFs and sensitive documents.
✅ Keep your devices locked with strong PINs or biometric authentication.
✅ Avoid using personal devices for confidential work unless specifically secured by your IT cell.
✅ Log out of shared or public computers after accessing office portals.
✅ Always install updates and patches for your apps, systems, and antivirus software.
❌ Do not share passwords over email, chat apps, or phone calls.
❌ Never take photos of internal files or whiteboards and post them online.
❌ Don’t forward RTI replies, policy drafts, or internal letters to unofficial groups.
❌ Avoid using free online converters or file-sharing websites for official documents.
❌ Do not carry unencrypted pen drives with government files.
❌ Do not use public Wi-Fi for accessing sensitive accounts or data.
✅ Don’t overshare personal data on social media (e.g., travel plans, children's school info, ID cards).
✅ Be cautious of phishing attempts that ask for banking or official details.
✅ Use different passwords for personal and official accounts.
✅ Check app permissions and only allow necessary access.
✅ Use two-factor authentication (2FA) for banking, NIC email, and social platforms.
✅ Inform your reporting officer and IT department immediately.
✅ Change all passwords that may be affected.
✅ File a report on https://cybercrime.gov.in if personal data or device is compromised.
✅ Secure backups, if available, and audit recent activity.
✅ Cooperate with any departmental inquiry or forensic check.
✅ Lock your screen when away from your desk.
✅ Clean up and organize your digital files regularly.
✅ Do not keep old data or circulars stored without purpose.
✅ Use official tools like DigiLocker, eOffice, and SPARROW responsibly.
✅ Be mindful of data classification — treat all official data as sensitive unless marked otherwise.
✅ Is this data confidential or restricted?
✅ Am I authorized to share it?
✅ Is this the correct platform or channel for sharing?
✅ Have I protected the file with a password or encryption?
✅ Would this data sharing violate any policy or service rule?
😊 If the answer is “I’m not sure” or “Maybe not” — don’t share it.
Institutional and Ethical Aspects
As Government of India officers, your conduct—offline and online—should reflect the core values of public service.
Social media isn’t just a personal platform; it’s a space where your behavior can either build public trust or harm institutional dignity.
😊 Every post, comment, or share from a public servant becomes a part of how the government is perceived.
✅ Integrity – Be honest, transparent, and uphold truth in what you post or share.
✅ Neutrality – Avoid politically biased views or favoritism in public discussions.
✅ Accountability – Own your digital footprint and be answerable for your online actions.
✅ Respect for Diversity – Be inclusive in tone and avoid comments that hurt religious, caste, regional, or gender sentiments.
✅ Discipline – Follow service rules and maintain professional conduct even during digital debates.
✅ Service to Citizens – Use platforms constructively to spread awareness, solve problems, and support digital governance goals.
✅ Maintain dignity and humility in all posts and replies.
✅ Promote messages that support transparency, good governance, and national interest.
✅ Share only fact-based content that has been verified through official sources.
✅ Respect the privacy and confidentiality of both citizens and colleagues.
✅ Be a positive role model for digital behavior among your team and peers.
❌ Do not engage in personal attacks, trolling, or sarcastic commentary.
❌ Never share hate speech, divisive opinions, or inflammatory jokes.
❌ Don’t mock, criticize, or insult other officers, citizens, or public institutions.
❌ Avoid content that promotes political, communal, or ideological bias.
❌ Never use your platform to influence public opinion for personal or political gain.
🚫 Officers are bound by the Central Civil Services (Conduct) Rules, which extend to digital and social media conduct.
✅ Sharing an authentic success story from a rural development scheme = Ethical
❌ Posting personal opinions about a political rally = Unethical and inappropriate
✅ Promoting awareness on government health drives = Ethical
❌ Mocking public comments or citizen complaints on Twitter = Unethical and unprofessional
✅ Is this post aligned with the Constitution and service values?
✅ Could this affect public trust in the government?
✅ Would I say this in a public meeting or official communication?
✅ Does this post promote harmony, neutrality, and good governance?
😊 If the answer is “No” or “Not Sure,” it’s better not to post.
Every officer is a representative of India's democratic ideals. Whether online or offline, your actions should:
Strengthen democracy
Promote unity
Inspire professionalism
Reflect Bharatiya Lok Seva (Indian Public Service) principles
As public servants, your role extends beyond policy and paperwork—you also serve as ambassadors of India’s unity, integrity, and diversity.
Whether offline or online, you are expected to uphold the spirit of the Constitution, promote social harmony, and reflect inclusive governance in both words and actions.
😊 Your social media presence has the power to bring people together—or divide them. Use it wisely.
✅ National Unity means fostering a sense of belonging among all citizens, regardless of region, religion, language, caste, or gender.
✅ Inclusivity means ensuring that everyone—especially the marginalized and underrepresented—feels heard, respected, and empowered in public life.
These principles are not just ideals—they are embedded in the values of Indian democracy.
✅ Share stories of intercultural harmony, innovation, and public service across different regions.
✅ Use gender-sensitive, caste-neutral, and respectful language in all posts and comments.
✅ Highlight schemes, initiatives, and achievements that benefit diverse and disadvantaged communities.
✅ Avoid sharing content that can be interpreted as divisive, communal, or discriminatory.
✅ Celebrate national festivals, language diversity, regional excellence, and cultural milestones with dignity and balance.
✅ Use your platform to amplify voices from all sections of society, including women, differently-abled individuals, and minorities.
❌ Do not post jokes, memes, or comments that stereotype or mock any religion, region, or caste.
❌ Avoid using terms that may unintentionally offend or exclude any community.
❌ Never endorse content that promotes hate, separatism, or political polarization.
❌ Don’t engage in debates that insult or belittle a particular linguistic or regional identity.
❌ Avoid favouring any ideology or group that contradicts the secular and inclusive spirit of the Indian Constitution.
⚠️ Even liking or retweeting such content can be viewed as endorsement.
✅ Be a digital role model by promoting respect, tolerance, and patriotism.
✅ Use inclusive hashtags like #UnityInDiversity, #SabkaSaathSabkaVikas, and #EkBharatShreshthaBharat.
✅ Support government campaigns that focus on equality, accessibility, and representation.
✅ Gently correct misinformation or content that harms communal unity.
✅ Spread messages that inspire collective pride in India’s pluralistic identity.
✅ Does this post promote national unity and pride?
✅ Could this message unintentionally hurt or exclude any group or identity?
✅ Would this be acceptable as part of a government campaign or address?
✅ Am I promoting equal respect for all communities and regions?
😊 If the answer is “Yes,” go ahead. If not, pause and rethink.
As a government officer, your digital behavior should reflect:
Secularism and equality
Respect for India’s unity in diversity
Commitment to justice, liberty, and fraternity
🇮🇳 Inclusivity is not just a value—it’s a responsibility.
As a Government of India officer, you are expected to uphold secularism, political neutrality, and inclusiveness in both your professional role and public conduct.
This principle applies equally to your social media presence—whether it’s your official account or personal profile.
😊 Your words reflect your service. Bias—intentional or not—can compromise your integrity and trustworthiness as a public servant.
✅ Political Bias means publicly supporting, criticizing, or promoting a political party, leader, or ideology.
✅ Religious Bias means making posts or comments that favor, oppose, or stereotype any religion or belief system.
Such content, even in your personal capacity, violates service rules and goes against the spirit of the Indian Constitution.
✅ May lead to disciplinary proceedings under the CCS (Conduct) Rules.
✅ Can spark communal or political tension if the content is shared widely.
✅ Undermines your image as a neutral and responsible officer.
✅ Can be picked up by media or RTI activists and cause embarrassment to your department.
✅ May result in loss of public trust in your institution or office.
❌ Posting slogans, quotes, or campaign material of any political party.
❌ Reacting to election outcomes with personal opinions.
❌ Commenting on religious debates, rituals, or customs—positively or negatively.
❌ Sharing videos, images, or memes with religious or political symbols.
❌ Forwarding posts or reels related to election rallies, temple visits, or communal narratives.
❌ Criticizing government policies from your personal handle, even if marked "views are personal".
🚫 Political neutrality and religious respect are not optional—they are mandatory under your oath of service.
✅ Celebrate national festivals or events in an inclusive and non-religious tone.
✅ Encourage voter awareness without mentioning political parties.
✅ Support national integration and unity campaigns like #EkBharatShreshthaBharat.
✅ Focus on government schemes and constitutional values, not political ideologies.
✅ Use discretion before reacting to current events related to religion or politics.
✅ Is this content politically or religiously neutral?
✅ Could this post offend, exclude, or provoke any section of society?
✅ Would I be comfortable justifying this post in front of my department or in an RTI inquiry?
✅ Does this reflect the dignity of my office and the secular fabric of our Constitution?
😊 If the answer is “No” or “Not Sure” — it’s better not to post.
Your digital conduct should reflect:
Equality before law
Freedom of religion and belief
Non-partisanship
Secularism and professionalism
🕊️ As an officer, your silence is often more powerful than your opinion.
As a public servant, you are expected to maintain complete political neutrality and professional impartiality in all official dealings and communications.
This duty extends to your online and social media behavior as well.
✅ Neutrality means not supporting or opposing any political party, ideology, religion, caste, or interest group.
✅ Impartiality means treating all individuals, communities, and opinions fairly and equally, without bias or favoritism.
😊 Online neutrality shows maturity, integrity, and a commitment to the Constitution.
✅ Citizens view government officers as guardians of the public trust.
✅ Even a casual like, comment, or repost may appear as political alignment or bias.
✅ Bias online can undermine institutional integrity, polarize public opinion, and damage your reputation.
✅ Officers who express strong personal views on public platforms may invite disciplinary action or legal scrutiny.
🛡️ You’re not just a citizen—you’re a representative of a neutral and secular state.
✅ Use respectful, inclusive, and non-controversial language in all posts and replies.
✅ Share verified and factual content only, especially if it relates to public schemes or government programs.
✅ If you run an official account, do not show political, religious, or regional bias in tone or messaging.
✅ Respond to public queries online based on rules and policy, not on personal opinion.
✅ Celebrate national achievements and events in a non-partisan way.
✅ Stay focused on your role as a servant of the Constitution, not of any ideology.
❌ Posting or endorsing political party content, even indirectly.
❌ Sharing content with religious or caste-based symbolism or commentary.
❌ Criticizing or mocking public figures, political leaders, or government policies.
❌ Showing favoritism toward one community, state, or ideology in your posts.
❌ Participating in online debates or campaigns that question the government’s credibility.
❌ Using your designation or profile to subtly promote personal opinions or agendas.
⚠️ Even if marked “views are personal,” your status as an officer adds weight to what you say.
✅ The Central Civil Services (Conduct) Rules, 1964 strictly prohibit government servants from engaging in political activities or expressing biased views.
✅ Violating this duty of neutrality online may lead to warning, transfer, suspension, or legal consequences under conduct rules and the IT Act.
✅ Does this reflect impartiality and balance?
✅ Could this be perceived as promoting or attacking a party or ideology?
✅ Is this aligned with the ethics of my service and the expectations of my department?
✅ Would I post this if I were representing the government publicly?
😊 If you hesitate to say it in an official press briefing, don’t post it online.
Your behavior on social media should serve as an example for others. Promote:
Unity over division
Facts over opinions
Respect over confrontation
Service over ideology
🇮🇳 Your loyalty is to the Constitution—not to any political, religious, or personal interest.
Case Studies & Reflection
Using social media comes with responsibilities—especially for government officers. Real incidents show that even small online mistakes can lead to serious professional and legal consequences.
By learning from others' mistakes, officers can avoid repeating them.
😊 These are not just stories—they are lessons in digital discipline.
What Happened: A central government officer posted a personal opinion on Twitter supporting a political party during state elections.
Outcome: A complaint was filed. The officer faced departmental inquiry and was issued a formal warning under Conduct Rules.
Lesson: Officers must avoid political endorsements—even on personal accounts.
What Happened: An officer shared a draft circular related to upcoming transfers in a WhatsApp group before its official release. The content went viral on social media.
Outcome: The officer was suspended pending investigation, and the leak caused administrative confusion.
Lesson: Internal documents must never be shared or discussed publicly before formal approval.
What Happened: A state-level official shared a meme criticizing a public figure, which was viewed as politically biased and offensive.
Outcome: The post was screenshotted, shared with the media, and the officer was transferred out of a sensitive post.
Lesson: Avoid sarcastic, political, or offensive content—even if shared as “humor.”
What Happened: A senior officer tweeted about a high-level meeting and revealed file numbers and participants.
Outcome: The tweet was reported and the officer was served a show-cause notice for breach of confidentiality.
Lesson: Never post photos or updates that reveal sensitive meeting details.
What Happened: A Group A officer made a comment on Instagram about a religious festival that appeared biased.
Outcome: Several complaints were filed and the officer was barred from handling public-facing roles.
Lesson: Officers must remain religiously neutral—both in words and tone—online and offline.
What Happened: An officer used a personal Telegram channel to share internal meeting minutes with colleagues.
Outcome: The channel was compromised, and sensitive information was leaked. The officer faced serious reprimand and was removed from the coordination role.
Lesson: Always use official NIC tools or approved platforms for work-related communication.
✅ The officers didn’t expect their actions to cause problems.
✅ All posts were made from personal accounts, but were treated as official misconduct.
✅ None of the actions were taken lightly by departments or media.
✅ All cases led to loss of credibility, role, or reputation.
✅ Could this post harm the dignity of the service?
✅ Is this content neutral and respectful?
✅ Am I revealing information that is not meant for public sharing?
✅ Would I be okay if this post appeared on the news tomorrow?
😊 If you have doubts, it’s always safer not to post.
Government accounts represent the official voice of ministries, departments, and public institutions. Their content is considered authoritative and credible, and is often cited by citizens, media, and other stakeholders.
Following best practices ensures:
Transparency and trust
Proper dissemination of information
Protection from misuse or controversies
Professional image of the government
😊 Every post is an opportunity to educate, empower, and build public trust.
Ensure that the account is verified on the platform (blue tick).
Use government domain emails (like @gov.in) for verification.
The handle name should clearly reflect the department (e.g., @MIB_India, @PMOIndia).
Avoid mixing personal or non-official posts on such accounts.
Use clear, polite, and factual language.
Avoid jokes, sarcasm, or slang.
Write in a way that respects all communities, genders, and regions.
Post in bilingual or multilingual formats, if the audience is diverse.
Share only fact-checked, official content related to policies, schemes, events, or advisories.
Use credible sources like PIB, MyGov, ministry websites, and RTI-released documents.
Do not post unverified news or citizen complaints without due procedure.
Highlight flagship programs like Digital India, Swachh Bharat, Beti Bachao Beti Padhao, etc.
Share success stories, case studies, and impact reports.
Post photos or videos of events with proper captions and permissions.
Reply to genuine queries in a respectful and helpful tone.
Redirect complex issues to the proper channels (e.g., grievance redressal portals).
Avoid engaging in arguments or giving personal opinions.
Use comments to inform, not confront.
Use relevant hashtags like #TransformingIndia, #GovtInitiative, etc.
Tag official departments or verified accounts for cross-promotion.
Keep messages short and to-the-point, especially on platforms like X (Twitter).
Use infographics and videos to simplify complex information.
Enable two-factor authentication (2FA) for all accounts.
Keep login credentials with authorized personnel only.
Do not use public Wi-Fi or untrusted devices to access official accounts.
Rotate passwords regularly and audit account activity periodically.
Maintain a regular posting schedule.
Share updates about government holidays, press releases, recruitment notices, events, etc.
Remove outdated information or expired links quickly.
Never post confidential, politically biased, or religious content.
Do not promote private companies or commercial advertisements.
Always align with CCS (Conduct) Rules, Official Secrets Act, and IT Act.
@PMOIndia – for leadership-level communication
@PIB_India – for verified news and fact-checking
@MIB_India – for public awareness campaigns
@MyGovIndia – for public engagement and quizzes
@India_NHRC – for rights and responsibility-based messaging
😊 These accounts maintain professionalism, clarity, and purpose in every post.
✅ Is this message official and fact-checked?
✅ Does it uphold the dignity of my department?
✅ Will this post educate or empower the public?
✅ Could this content be misinterpreted or misused?
🛡️ If in doubt, consult your department’s media cell or nodal officer.
Interactive methods like role play and situational analysis help officers:
Understand complex rules in practical terms
Improve real-time judgment and decision-making
Reflect on consequences before acting
Develop empathy, professionalism, and clarity in digital spaces
😊 Learning by doing stays longer than learning by listening.
✅ Divide participants into small groups or pairs.
✅ Present each group with a scenario (realistic, but anonymized).
✅ Ask them to discuss and decide what the officer in the situation should do or should have done differently.
✅ One member from each group shares their insights.
✅ Conclude with a trainer explanation and a link to rules or best practices.
Situation: An officer retweets a message praising a political leader during election time. It was from a personal account marked “views are personal.”
Discussion Points:
Is this a violation of neutrality? ✅
Could it be misunderstood as official endorsement? ✅
What would be a better course of action?
Situation: An officer shares an unverified news article about a policy change in a WhatsApp group with other officers.
Discussion Points:
Is sharing this information ethical or risky? ✅
What rules or precautions were violated?
What could the officer do instead?
Situation: An officer posts a selfie from inside a confidential meeting room with files and nameplates visible in the background.
Discussion Points:
Does this breach confidentiality or security protocols? ✅
Could this image reveal sensitive information? ✅
How should officers use discretion while posting such content?
Situation: A citizen criticizes government services under an officer’s tweet. The officer replies with sarcasm and a mocking tone.
Discussion Points:
Was the tone appropriate for a public servant?
How should the officer have responded professionally? ✅
Should such comments be ignored, reported, or replied to?
Situation: On a personal profile, an officer posts an image and message strongly favoring a specific religious practice during a festival.
Discussion Points:
Is it acceptable under CCS Conduct Rules?
Can the post be interpreted as biased? ✅
How can officers celebrate festivals in a secular and respectful way?
✅ Show screenshots of mock tweets, posts, or bios
✅ Ask officers to identify what went wrong
✅ Encourage discussion on what rules were violated and how to fix them
✅ Keep scenarios realistic but anonymous
✅ Link each scenario to a specific rule or policy
✅ Allow discussion time, then provide the correct approach
✅ Encourage officers to share real-life dilemmas anonymously
✅ Create a safe, non-judgmental space for dialogue and reflection
🧠 Ethics and responsibility are not taught—they are built through experience.
As public servants, officers are expected to maintain a professional, secure, and ethical digital footprint.
Regular self-audits help you:
Identify and correct online mistakes
Remove outdated or sensitive content
Improve cyber safety and privacy
Align your digital conduct with service rules and government values
😊 Think of it as a digital “spring cleaning” for your professional life!
A digital self-audit is a periodic check of your: ✅ Social media accounts
✅ Email settings
✅ Data storage (on devices and cloud)
✅ App permissions and access
✅ Past posts, photos, comments, and shared content
This ensures your online identity remains secure, neutral, and appropriate for your role as a government officer.
✅ Check your bio, profile photo, and cover image. Remove anything that implies political, religious, or controversial preferences.
✅ Delete or hide old posts that may violate conduct rules or create misunderstanding.
✅ Unfollow or mute pages that share offensive, fake, or biased content.
✅ Refrain from using your official designation in personal handles unless authorized.
✅ Go through your post history on platforms like Facebook, X (Twitter), LinkedIn, Instagram.
✅ Remove or untag yourself from sarcastic, political, or insensitive content.
✅ Delete reactions or comments on content that could be seen as partisan or offensive.
⚠️ Even a “like” or emoji on inappropriate content can raise questions.
✅ Update your passwords—use strong, unique passwords for every platform.
✅ Enable two-factor authentication (2FA) on all email and social accounts.
✅ Remove unused apps from your phone, especially those with access to contacts, files, or location.
✅ Install updates for your phone and laptop to patch security risks.
✅ Move all official documents from personal storage (e.g., Google Drive, Dropbox) to authorized government platforms.
✅ Delete duplicate or outdated files, screenshots, or meeting photos from your gallery.
✅ Use secure tools for file storage and sharing (like eOffice, DigiLocker for government documents).
✅ Unsubscribe from unwanted mailing lists and news digests.
✅ Revoke access to apps that you no longer use, especially those connected to your Gmail or social media.
✅ Ensure NIC email and official platforms are not synced with personal tools.
✅ Set a calendar reminder for a monthly 30-minute audit.
✅ Update your privacy settings regularly.
✅ Clear browser history and app cache.
✅ Back up important files and remove junk.
✅ Read any cyber hygiene advisories issued by NIC, CERT-In, or your department.
✅ Is this content aligned with my duty as a public servant?
✅ Could this be misunderstood or misused?
✅ Would I feel confident if this post or file were shown during an RTI inquiry or in the media?
✅ Is my data securely stored and shared?
😊 If the answer is "No" or "I'm not sure," take corrective action immediately.
Self-audits help avoid:
Unintentional policy violations
Cybersecurity breaches
Embarrassment from old content
Legal or departmental consequences
🛡️ Your online presence is a digital extension of your professional integrity.